Overview of the ROI Methodology
 -  play_arrowPieces of the results-based puzzle 
-  play_arrowLevels of evaluation 
-  play_arrowTypes of data 
-  play_arrowROI Methodology process model 
-  play_arrowGuiding principles of the ROI Methodology 
-  play_arrowCriteria for selecting projects and programs to evaluate the ROI 
Evaluation Planning -  play_arrowImportance of business alignment 
-  play_arrowConsiderations when developing project objectives 
-  play_arrowPlanning documents to support data collection and data analysis 
Data Collection -  play_arrowData collection during project implementation 
-  play_arrowData collection after project implementation 
-  play_arrowTips to ensure an appropriate response rate 
Data Analysis -  play_arrowIsolation of program effects 
-  play_arrowData conversion to monetary value 
-  play_arrowFully-loaded project costs 
-  play_arrowROI calculation 
-  play_arrowIntangible benefits 
Reporting -  play_arrowCommon target audiences 
-  play_arrowImpact study outline 
-  play_arrowEvaluation Scorecard