Challenge

A miscommunication, in general, can lead to losses at the monetary level. And the stakes are even higher with banks. A leading German Bank proactively wanted to address their existing communication challenges before they started incurring losses due to miscommunication. Their main challenges were:

  1. To reduce email iterations
  2. To bring the different proficiency levels of the employees to an acceptable level
  3. Write reports that brought absolute clarity

Solution

A Business English blended learning intervention that was highly customized to assess, train, coach and build capabilities with gamified elements.

Results

application results image
98% of the participants indicated their grammar skills have improved as a result of the program
89% of the managers noticed a reduction in grammar errors in their reportees’ email
98% of the participants said they were able to structure their emails better after the program
67% of the managers now spend lesser time checking their reportees’ emails
97% of the participants said they are now confident of their ability to write error free email